FAQ Mistika Technology

Unfortunately no. One license can be used on one workstation at a time. However, you can reallocate it to another system easily. For detailed instructions on how to do that, head to the SGO Support Portal.

In most of the cases, a simple reboot of your computer will efficiently fix the problem. If that did not work, please open a ticket on the SGO Support Portal and our technical team will be more than happy to assist you.

Directly from the ‘Licenses’ section within your Online SGO Account.  Alternatively, after installing the software, you will find an SGOActivationTool icon on your desktop, which allows you to assign and move licenses between computers.

You can simply update your software to the new release by visiting the ‘Downloads’ section of your Online SGO Account and downloading the latest version.

This will have been sent in the order confirmation email, but you can also head over to your SGO Account – Activation Codes. If the field is empty, please open a ticket on the SGO Support Portal and our technical team will be more than happy to assist you.

After purchasing the software, you can head over to the ‘Downloads Section’ of your Online SGO Account where you’ll find the installer. Also, an email will be sent immediately after you made your purchase with a link to download the software along with the download, installation, and activation instructions.

Please note: All subscription plans are non-refundable and can only be managed by you. You can cancel a plan at any time and will still have access to the software for the remainder of your current billing period, but no refunds will be issued for any remaining months.

Directly from the ‘Subscriptions’ section within your Online SGO Account.

Unfortunately, there is no automatic way of doing that. You will first have to cancel your Personal Edition subscription and then purchase the Professional one. Once you’re done, please contact marketing@sgo.es.

A one-year license comes without an automatic renewal, and the annual subscription comes with automatic renewal. The same applies to a 30-day license and a monthly subscription.

Monthly subscription plans have a minimum commitment of two consecutive monthly billing periods. Cancellation becomes available once the second billing period has started.

All subscriptions and single-use licenses can be paid by credit card via the Stripe payment platform at the Checkout page.

In this case, please reach out to marketing@sgo.es, and we’ll try to find a suitable solution for you.

All prices on the SGO website are in Euros € and you can order directly through the online SGO Shop. The transaction will be made in Euros (€) would then be typically converted to your local currency as payment is processed by PayPal.

If your Company/Institution has a valid EU VAT registration number, this can be added in the Billing Details section at the checkout.

The Mistika VR Evaluation version includes a watermark on rendered content. This watermark is a feature limitation specific to the Evaluation version, allowing users to explore the software’s capabilities before making a purchase. To access watermark-free renders, consider upgrading to the full version of Mistika VR.

Yes, we do offer reduced pricing for training institutions. Our Educational Program for learning institutions that apply and are approved by SGO has discount tiers based on the number of licenses purchased. For more information visit: https://www.sgo.es/educational-program/

All orders need to be placed directly in the online SGO Shop. Once you receive the software installers and license, you can easily pass them to your client.

Mistika VR is camera-agnostic software, meaning it can essentially work with any camera rig out there. Please send test footage together with lens specifications through our Support Portal, and we will evaluate your case.

Suitable scene for calibration:

– Nothing and nobody close to the camera, at least 3 meters.
– A street with buildings and trees, squares, and parking lots.
– Large halls, like sports venues, with a structured ceiling, with a camera in the open.
– Public garage with no cars or columns at less than 3 meters.

If a calibration shot cannot be obtained, choose the shot most fitting the above.

Optional, especially convenient for cameras with little overlap: Ask for a static scene, and two shots, the second with the rig rotated half its camera spacing: Means if they are 4 cameras at the horizon at 90 degrees, rotate the rig 45 degrees. This provides an apparent doubling of several cameras and produces better lens distortion detection.

Notice that if a camera allows setting the image ratio at different values, like GoPro that can record both 4:3 and 16:9, settings for both resolutions may be needed. Recording a larger image is always better, but some customers used a 16:9 ratio apparently.

The fastest and easiest way to get your technical problem solved is by reaching out to our Mistika Experts on the SGO Support Portal, and they will be more than happy to assist you. Simply click on “New support ticket” in the upper right corner and provide them with some details of your request.